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Practical Sales Skills

Learn the basics of selling, customer communication and converting enquiries into sales, and practise it all in a hands-on 2-day course.

2 DaysBeginner8 ModulesIn-person & onlineCertificate of completion
Course fee
R1 250per learner
R2 350 total
R1 250 course fee + R1 100 admin fee
  • Duration2 Days
  • LevelBeginner
  • FormatIn-person & online
  • OutcomeCertificate
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About This Course

Turn conversations into customers

This course teaches the basics of selling, customer communication and converting enquiries into sales. There's no complicated theory. You'll learn, see it demonstrated, practise it yourself and finish with a full simulated sale.

It's ideal for job seekers, entrepreneurs, freelancers and small-business owners who want to speak to customers with confidence.

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What You'll Achieve

By the end of the course you'll be able to

✓

Speak confidently to customers

✓

Identify customer needs

✓

Explain a product or service

✓

Handle basic objections

✓

Ask for the sale

✓

Follow up with customers

Course Outline

Two days. Eight modules.

Day 1 builds your understanding. Day 2 turns it into sales. Tap a module to see what's covered.

1
Day 1Understanding Sales
M1Introduction to Sales
Learners cover
  • What sales means
  • What a salesperson does
  • Selling products vs solutions
  • Understanding the customer
  • The sales process
PracticalIdentify a product or service and explain what problem it solves.
M2Understanding the Customer
Learners cover
  • Who is the customer?
  • Customer needs and wants
  • Customer problems
  • Asking questions
  • Identifying buying needs
PracticalCreate a simple customer profile.
M3Communication Skills
Learners cover
  • Professional communication
  • Listening
  • Body language
  • Tone of voice
  • Asking questions
  • Building trust
PracticalCustomer conversation role-play.
M4Presenting a Product or Service
Learners cover
  • Features vs benefits
  • Explaining value
  • Creating a simple sales pitch
  • Using clear language
  • Creating a strong opening
PracticalCreate a 30-second sales pitch.
2
Day 2Converting Customers
M5Handling Objections
Learners cover
  • “It's too expensive.”
  • “I need to think about it.”
  • “I'll get back to you.”
  • “I found it cheaper elsewhere.”

Learners practise responding to these common objections, with the focus on responding professionally rather than arguing.

M6Closing the Sale
Learners cover
  • Recognising buying signals
  • Asking for the sale
  • Confirming the customer's needs
  • Creating urgency appropriately
  • Confirming the next step
PracticalComplete a mock sale.
M7Customer Follow-Up
Learners cover
  • WhatsApp follow-ups
  • Email follow-ups
  • Keeping customer information
  • Repeat business
  • Referrals
  • Customer service
M8Final Sales Exercise
Learners cover
  • Customer enquiry
  • Questions and needs
  • Presentation
  • Objection and closing
  • Follow-up
PracticalComplete a full simulated sales process from enquiry to follow-up.
Your Final Exercise

Complete a full sales process

Every learner finishes by practising the whole journey, from first enquiry to follow-up.

Customer enquiry→Questions→Needs→Presentation→Objection→Closing→Follow-up
Who It's For

Built for beginners

No sales experience needed. If you talk to customers, or want to, this course is for you.

Job seekersSchool leaversEntrepreneursFreelancersSmall-business ownersCareer changers
Course Fees

Clear, simple pricing

1

Course fee

R1 250 per learner.

+

Admin fee

R1 100 added to your course booking.

=

Your total

R2 350 per learner.

Quick Answers

Questions about this course

Do I need any sales experience?

No. The course is beginner-friendly and starts with the basics of what sales means.

How long is the course?

It runs over 2 days: Day 1 covers understanding sales and customers, and Day 2 covers objections, closing and follow-up.

Will I get a certificate?

Yes. Learners who complete the course receive a Global Edge certificate of completion.

Can I attend online?

Yes, you can choose in-person or online. Tell us your preference on the enrolment form and we'll confirm the next available dates.

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Complete the form below to reserve your seat. We'll contact you with the next available dates and payment details.

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